CANCELLATION AND REIMBURSEMENT POLICIES

1- Cancellation policy :

Our clients have the possibility to cancel their subscription at any time with 30 days’ notice.
To do so, simply send a cancellation request by email, indicating last name, first name and client number to customer.care@hyphen-mobility.com.
Upon receipt of the cancellation request, a confirmation email will be sent to the client, by our Customer Service, to the email address indicated in the customer file within 5 working days.

2- Reimbursement policy :

If a client wishes to dispute a payment, they may do so in writing explaining the reason for the request to be reimbursed. We will review the situation and contact them within 2-5 business days.

If his situation is deemed to receive a reimbursement, we will refund integrally the amount disputed by the client by wire transfer within 10 business days. No bank fees will be charged to the client.
If you need to contact us regarding a reimbursement, please write to us at: customer.care@hyphen-mobility.com.